DELIVERY
- Kindly provide clear delivery instructions, including preferred time slots (AM or PM), which we’ll do our utmost to accommodate. However, exact timings cannot be guaranteed.
- Floral Art takes measures to ensure the proper packaging, storage, and security of flowers to ensure their good condition upon delivery.
- Floral Art’s responsibility is to either deliver the flowers or make arrangements for their delivery, as per the address provided during the order or any changes communicated via written confirmation.
- If the order is intended as a surprise gift, it’s essential to provide detailed location and timing information.
- Our standard delivery hours fall between 10 am till 10 pm, unless specified otherwise.
- For Urgent Delivery, an additional fee applies, contingent on the recipient’s location. Under this condition, orders will be delivered within four hours of being placed.
- For comprehensive delivery timing details, please consult the Delivery Policies section on each product page.
- Take note that shipping fees cover a single location only. Multiple delivery locations will incur additional shipping fees per additional address.
- If our driver has already reached the initial shipping address provided, and you subsequently change the location, a supplementary charge of 30AED will apply if the new location is over 2 kilometers away from the original address. To avoid this situation, please communicate such changes to our Customer Service Team.
- While we guarantee delivery on your chosen date, precise timings cannot be assured. For orders requiring specific delivery time slots, please reach out to our Customer Service Team before placing your order.
- Floral Art is not liable for delays resulting from factors beyond our control. In case of supply delays due to external events, we’ll promptly inform you and take mitigative measures. If a substantial delay (over 24 hours) is foreseen, you can choose to cancel the order and receive a refund for undelivered flowers.
- If the recipient is unavailable, Floral Art will return the flowers to the warehouse, and the recipient must coordinate with Floral Art for same-day collection.
- When third parties (e.g., hospitals, schools, offices) are involved in the delivery, the signature of an authorized individual from the organization serves as proof of delivery.